Terms & Conditions


General


These terms and conditions shall apply to how the website can be used.

By using the website you agree to be bound by these terms and conditions.

We reserve the right to alter these terms and conditions and if so shall post such changes on the website. Your continued use of the website shall constitute acceptance of the amended terms and conditions.


Definitions


“we”, “us” and “our” means HelpFindMeA.co.uk a trading name of DBCK Ltd. Company registration number – 06990843, whose registered office is Unit 1, Listerhills Business Park, Campus Road, Bradford, BD7 1HR

“you” and “your” means the person using the website.

“website” means a site on the world wide web located at www.helpfindmea.co.uk.

“provider” means the supplier, distributer, manufacturer or seller of any product advertised made available on the website.


Use of the Website


The content contained on the website is permitted for personal non-commercial use only.

We reserve the right to change, amend, substitute or remove any information or service on the website without notice from time to time.

We assume no responsibility for the content or services of any other websites to or from which the website has links to.

You will not affect, cause harm or detriment the website for other users of the website or any person or entity connected with us.

You will not copy, extract, download, reproduce, amend and display on any other website, including prices, whether by the use of data extraction, spiders, crawlers, screen scraping or any other system used to extract data.

We will determine whether there has been a breach from the use of the website. If a breach has occurred from these terms and conditions, we may take such action we deem appropriate including legal proceedings, disclosure of you information to legal bodies of such breach and/or denying access to the website.

Your Obligations


It shall be your responsibility to ensure all the information you provide to or onto the website is complete and accurate.

You will need to answer all questions to the best of your knowledge to ensure we obtain relevant information for us or our providers to ensure they have all the required information to provide you with appropriate information relating to the products or services in which you are interested in.

You will take reasonable precautions that all the information or data supplied is free from viruses and anything else that may contaminate or destruct the website or any other services provided by us.

You agree to any user details and passwords created by us are enabled for your personal use and shall be kept in the strictest of confidence. You agree to keep this password safe and not disclose this to anyone. You agree to notify us if your account has been acquired illegally or unlawfully accessed by any third party user.

Provider’s Products and Services


The product and services supplied by the providers displayed on the website are all information and data we have collated for your personal use.

Any pricing and information supplied should be checked with the provider’s and/or website to see how long your quote will be valid for.

Provider’s prices and rates are updated and amended regularly so we are not liable for any provider’s price and rate changes.

Provider’s will supply terms and conditions for their own products or services and these should be checked that you agree to those terms and conditions before making any application for any products and services.


Our Obligations


We are not a provider for any products or service but a portal for users to find information and data for their own personal use. In order to purchase a product from an advertised provider, you must contact the relevant provider.

We will provide contact details, links for the provider to enable direct relation with such provider.

Before any purchase is made with any provider it is important that all your personal information is checked to ensure all data held by the provider is correct. The provider’s terms and conditions must be checked as this will govern the transaction between you and the provider.

Complaint Procedure


Our aim is to provide the information required with no loss of any quality in our customer service. However if you are unhappy with our service for any reason please contact our complaints department via email. complaints@HelpFindMeA.co.uk. We will respond within 1 working day.

If in the event you are still unsatisfied with the result of the email then please put your complaint in writing to: -

HelpFindMeA.co.uk
Customer Relations Manager
Unit 1
Listerhills Business Park
Campus Road
Bradford
BD7 1HR

Please include full details including name, address and contact numbers. This will enable us to contact you as quickly as possible to enable a smooth resolution to the problem.

We will endeavour to respond to letters received within 5 working days.

If we are unable to resolve your complaint within 5 working days you will be notified in writing to advising this and will notify you of the final response of resolution within 28 working days.

If you are unhappy with a product or service provided by a provider then you should complain directly to the relevant provider responsible for the product or service. We cannot accept any liabilities for any errors made by providers and we suggest in any circumstance that you pursue their complaints procedure of such provider.

Privacy Policy


We shall comply with the Data Protection Act in respect to all your personal data we collect from you.

Our privacy practices are set out in our Privacy Policy.

We may disclose your account or details if required by Law, by the Financial Services Authority, the Office of Fair Trading or any other regulator or Governmental requirement.


Termination


We have the right to issue a warning, suspension and termination of your rights to use the website if you breach any of these terms and conditions, violate or attempt to violate any other user of the website and engaged in any money laundering, fraudulent or criminating activity.

Governing Law


If any of these provisions of the terms and conditions are held by any authority to be invalid or unenforceable in whole or part, the validity of other provisions of the agreement and the remainder provisions will not be affected.

English Law will apply to this agreement and the parties agree to submit to the exclusive jurisdiction of the English courts with any disputes.

These terms and conditions shall apply only between us and you and no other person shall be entitled to benefit from them.